And we’re not alone. According to research and advisory firm ADAPT, smart agents and chatbots are ranked in 3rd place in the Top 10 Australian CIO Emerging Technology Priorities for 2020. This finding was revealed in a September 2019 survey of over 160 CIOs and technology leaders across Australia and the region’s largest enterprises.

Chatbots are evolving beyond predetermined question and answer interactions. By incorporating readily available AI capabilities into your chatbot, you can create an intelligent digital assistant that understands and responds in natural language; and quickly sifts through complex enterprise content (as well as external web-based content, if necessary), to provide the required insights.  

When chatbots are augmented with AI in combination with RPA and DPA, this creates a solid blueprint for intelligent automation where the chatbot can handle a greater range of tasks; yet also recognise when a query is too complex to solve and automatically re-direct this to the relevant human professional. The result? Skilled people and sophisticated virtual assistants work side by side to increase efficiency and improve outcomes.

Chatbots are evolving beyond predetermined question and answer interactions. By incorporating readily available AI capabilities into your chatbot, you can create an intelligent digital assistant that understands and responds in natural language; and quickly sifts through complex enterprise content (as well as external web-based content, if necessary), to provide the required insights.  

Chatbots are evolving beyond predetermined question and answer interactions. By incorporating readily available AI capabilities into your chatbot, you can create an intelligent digital assistant that understands and responds in natural language; and quickly sifts through complex enterprise content (as well as external web-based content, if necessary), to provide the required insights.