Intelligent IT process automation
Reduce downtime costs and automatically escalate to humans with IT process automation
OUR SOLUTION
rapidMATION’s IT systems checklist solution weaves together market-leading technologies from UiPath’s robotic process automation software and K2’s low-code application development platform. The joint solution provides automation for an intelligent IT Systems Checklist that can continually and automatically monitor IT systems and bring humans into the process when things go awry. Use the solution out-of-the-box or customize it to your environment, and run your IT systems checklist process, your way.
Define your checklist
Establish efficiency by defining a checklist of the most crucial systems users need to be able to perform at work.
Automate checks
Provide a mechanism for feedback on submitted ideas Encourage internal innovation by implementing the best ideasFree up human resources by using UiPath robots to automatically perform a number of checks (e.g. checking emails are sent and received correctly, documents are uploaded into a document management system, etc.).
Incorporate humans for escalations
Bring humans into the checklist process using K2 and assign them a task when something fails. Assign tasks to a human when resolving the issue so there is clarity around who is responsible for remediation. Assure tasks are resolved in a timely manner by escalating the task within the process based on priority level.
HOW IT WORKS
Automate and schedule all of the IT System Checks.
If an IT System Check fails, assign a task for a human to investigate.
Our solutions use active learning to ensure your chatbot continually learns and improves, so that common queries are solved even more effectively in the future.
tomorrow for your people
and your organisation,
we’re ready to start today.
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