As they did previously with ERP platforms, the community of global system integrators (GSIs) and audit-based consulting companies will help to drive the exponential growth of automation technologies, including RPA. They will train many people to use automation and, importantly, encourage more business leaders to realise that automation is a business imperative.
Automation will help organisations remain relevant and grow market share by continuing to solve the two major challenges that businesses face: operational efficiency and employee engagement. Firstly, RPA can take on repetitive processes without forcing companies to make material changes to their business processes or the supporting infrastructure. And secondly, it allows people to focus on more inventive and productive work, which boosts morale and motivation levels, creating a working environment where employees are happier, more engaged and more productive.
UiPath believes that RPA in general, and UiPath in particular, is creating a global automation knowledge ecosystem that will shape the future of work through an inclusive community of users, educators, and students. UiPath is helping to achieve this by making automation more accessible to everyone. For example, the UiPath Academy has certified more than 750,000 developers on UiPath technology; and the Academic Alliance is working with more than 400 academic institutions around the world.
Guy believes that more RPA centres of excellence (CoEs) will realise that beyond delivering benefits to their own organisations, they can offer their automation services externally (through shared services centres, for example), to create new revenue streams.
UiPath’s vision is ‘A Robot for Every Person’, and this includes those who work from home. Guy believes that creating an attended robot that focuses entirely on the work-from-home community is “something that is sorely needed” going forward.
Before wrapping up, we asked Guy whether he had one last piece of advice to share with our audience. He recommends that people should view automation as an opportunity to save time and “enjoy work more”.