rapidMATION were honoured to have Hilary Bates, Chief Claims and Operations Officer at Zurich join us for a 20-minute fireside chat with our CEO Shaun Leisegang.

Hilary takes us through her experience while leading Zurich through their automation journey, specifically with Robotic Process Automation (RPA), and how Intelligent Automation is truly changing the way insurers are looking at the future of claims.

Listen to the recording where the following questions are discussed:

  • How do you measure success from your company’s Digital Transformation efforts?
  • Has Covid-19 accelerated your digital transformation journey? If so how?
  • How do you ensure organisational agility to adapt to changing market conditions and customer expectations?
  • What do you consider the greatest obstacle to delivering digital innovation within your company and in the marketplace?