You absolutely have to take people along for the journey. This involves discussing the goals and objectives, getting their buy-in to the programme, and ensuring they understand what impact these automations are going to have on their day-to-day. People need to understand how this technology is actually going to free up their time and enable them to do more with less.
We encourage our customers to conduct a full 360-degree feedback review on each bot, as they would any other member of the team. Often, that bot gets the best score, because it’s doing all the work that people don’t want to do. So, the team members absolutely love it.