WHAT IS ROBOTIC PROCESS AUTOMATION (RPA)?

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee break.

 

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What is Robotic Process Automation (RPA)

WHAT ARE SOME OF THE MOST COMMON USE CASES FOR ROBOTIC PROCESS AUTOMATION (RPA)?

COMMON BUSINESS PROCESSES AND ACTIVITIES

  • Quote-to-Cash
  • Procure-to-Pay (P2P) / Source-to-Pay (S2P)
  • Customer onboarding

COMMON ACTIVITIES TO MANY FUNCTIONS

  • Data migration and entry
  • Data updates
  • Data validation
  • Extracting data from PDFs, scanned documents and other formats
  • Periodic report preparation and dissemination
  • Generating mass emails

MARKETING

  • Lead nurturing

SALES

  • Creating and delivering invoices
  • Updating CRM
  • Updating scorecards

CUSTOMER RELATIONSHIP MANAGEMENT

  • Loading a detailed customer profile
  • Getting detailed billing data
  • Updating user preferences and other user information
  • Resolving simple but common customer issues
  • Automating multi-step complex tasks that require little decision making

TECH SUPPORT

  • Regular diagnostics
  • Fault remediation

TECHNOLOGY

  • Opening up internal tools to customers or employees
  • Software installations
  • Automated testing

FINANCE

  • Financial planning
  • Bank statement reconciliation
  • Daily P&L preparation

HR

  • Candidate sourcing
  • Employment history verification
  • Hiring& onboarding & headcount reduction
  • Payroll automation
  • Absence management
  • Worker’s compensation claims
  • Expense management
  • HR virtual assistants

OPERATIONS

  • Updating inventory records
  • Issuing refunds
  • Compliance

PROCUREMENT

  • Updating vendor records

BANKING

  • Know Your Customer (KYC)
  • Loan processing
  • Trade execution
  • Same day funds transfers
  • Account Closure
  • Validating and processing online loan applications
  • Audits

INSURANCE

  • Claims processing
  • Appeals processing
  • Responding to partner queries

TELECOM

  • Credit checks
  • SIM swapping
  • Customer dispute resolution
  • Porting customer numbers

RETAIL

  • Product categorisation
  • Automated returns
  • Trade promotions
  • Inventory/supply chain management

MANUFACTURING

  • Bill of Material (BOM) processing
  • Inventory Control
  • Proof of Delivery (POD)

HEALTHCARE

  • Patient Appointment Scheduling
  • Enhancing patient care by supporting analytics

GOVERNMENT

  • COVID-19 health tracking & alerting automation

PERSONAL USE

  • Transferring business cards to Salesforce
  • Pulling data from multiple websites to identify best deals on auction websites
  • Daily briefings based on calendar and assigned tasks

The automation opportunities are endless…