WHAT IS ROBOTIC PROCESS AUTOMATION (RPA)?
Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee break.
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WHAT ARE SOME OF THE MOST COMMON USE CASES FOR ROBOTIC PROCESS AUTOMATION (RPA)?
COMMON BUSINESS PROCESSES AND ACTIVITIES
- Quote-to-Cash
- Procure-to-Pay (P2P) / Source-to-Pay (S2P)
- Customer onboarding
COMMON ACTIVITIES TO MANY FUNCTIONS
- Data migration and entry
- Data updates
- Data validation
- Extracting data from PDFs, scanned documents and other formats
- Periodic report preparation and dissemination
- Generating mass emails
MARKETING
- Lead nurturing
SALES
- Creating and delivering invoices
- Updating CRM
- Updating scorecards
CUSTOMER RELATIONSHIP MANAGEMENT
- Loading a detailed customer profile
- Getting detailed billing data
- Updating user preferences and other user information
- Resolving simple but common customer issues
- Automating multi-step complex tasks that require little decision making
TECH SUPPORT
- Regular diagnostics
- Fault remediation
TECHNOLOGY
- Opening up internal tools to customers or employees
- Software installations
- Automated testing
FINANCE
- Financial planning
- Bank statement reconciliation
- Daily P&L preparation
HR
- Candidate sourcing
- Employment history verification
- Hiring& onboarding & headcount reduction
- Payroll automation
- Absence management
- Worker’s compensation claims
- Expense management
- HR virtual assistants
OPERATIONS
- Updating inventory records
- Issuing refunds
- Compliance
PROCUREMENT
- Updating vendor records
BANKING
- Know Your Customer (KYC)
- Loan processing
- Trade execution
- Same day funds transfers
- Account Closure
- Validating and processing online loan applications
- Audits
INSURANCE
- Claims processing
- Appeals processing
- Responding to partner queries
TELECOM
- Credit checks
- SIM swapping
- Customer dispute resolution
- Porting customer numbers
RETAIL
- Product categorisation
- Automated returns
- Trade promotions
- Inventory/supply chain management
MANUFACTURING
- Bill of Material (BOM) processing
- Inventory Control
- Proof of Delivery (POD)
HEALTHCARE
- Patient Appointment Scheduling
- Enhancing patient care by supporting analytics
GOVERNMENT
- COVID-19 health tracking & alerting automation
PERSONAL USE
- Transferring business cards to Salesforce
- Pulling data from multiple websites to identify best deals on auction websites
- Daily briefings based on calendar and assigned tasks
The automation opportunities are endless…