EPISODE 18 Automation is all about people In Episode 18 of our Automation Alliance Podcast Series, we chatted to Ruth Santangelo – Associate Director: Digital, Service and Automation at Optus – about her organisation’s robotic process automation (RPA) journey. Speakers Ruth Santangelo Associate Director: Digital, Service and Automation at Optus Shaun Leisegang Chief Executive Officer at rapidMATION At rapidMATION, we believe that automation is all about supporting and empowering people [...]
EPISODE 13 Intelligent Automation: What Will the Next 6 Months Hold? In Episode 13 of our Automation Alliance Podcast Series, we chatted to John Pickering, Senior Partner: AI, Robotics & Cognitive Automation at Deloitte Australia, about how the intelligent automation landscape is evolving. Speakers John Pickering Senior Partner - AI, Robotics & Cognitive Automation at Deloitte Australia Shaun Leisegang Chief Executive Officer at rapidMATION During the conversation, we discussed [...]
rapidMATION were honoured to have Hilary Bates, Chief Claims and Operations Officer at Zurich join us for a 20-minute fireside chat with our CEO Shaun Leisegang. Hilary takes us through her experience while leading Zurich through their automation journey, specifically with Robotic Process Automation (RPA), and how Intelligent Automation is truly changing the way insurers are looking at the future of claims. Listen to the recording where the following questions are discussed: How do you measure success from your company’s [...]
They’re some of the leading minds and voices in the automation industry today and we were honoured to have them as our guests on this special Expert Panel. It’s time to adopt an innovation mindset and go beyond what we ever thought possible with agile, scalable automation. But where to begin? Watch this insightful and valuable session here. It is an excellent use of 40 minutes and we are confident you will gain some golden nuggets from the conversation to learn [...]
Recently, there’s been a lot of news about businesses ‘resetting’ and ‘pivoting’ their strategies to cope with the impacts of Covid-19. Though it’s tempting to ignore the buzzwords around this topic, it’s important not to miss the key message—the pandemic has disrupted the world of work and we need to adapt. As companies update their technology strategies to meet current needs, many are coming to see that the workplace they imagined for the future is fast becoming a reality. Technologies [...]
Firstly, I wanted to start by saying a huge thank you to all of our customers and partners for all of their amazing support in FY20. For reaching out to us as trusted advisors during these uncertain times, for sharing in “Automation Champagne” with us to celebrate the successes, and most importantly, for allowing us the privilege to help you pervasively drive the Hyperautomation agenda in your business.
In recent months rapidMATION has been working with a wide range of insurance brokers who are all looking to transform the way they do business. Their goals have all been the same, they need to: Improve customer engagement across the customer lifecycle Reduce costs and simplify their business Meet their compliance requirements Maintain cashflow and Have a foundation for growth and acceleration The impact of COVID-19 and the accompanying social and economic lockdown have only served to accelerate the need for this transformation. Improved customer engagement Insurance broking is a relationship business. Customers are looking for [...]