When it’s impossible to fully automate a process from beginning to end, humans and software bots can combine their strengths to get the work done more efficiently. In other words, attended software bots are created for processes that require some human input.
Typically, attended RPA is triggered manually and operates locally (i.e. on your computer) and performs the routine, rule-based components of the process, while you focus on the work that requires professional knowledge, human judgement, empathy, creativity and/or strategic thinking.
Often, attended software bots are used in more complex, longer running or front office processes—where these automation agents act as virtual assistants. For example, an attended software bot could work alongside a contact center agent and transfer customer data from one system to another while the agent continues conversing with the customer. This increases efficiency and creates a better customer experience.
Having attended automation on each machine could create a situation where every employee has a ‘digital twin’ that can be deployed when assistance with daily activities is required. From on-demand data processing to helping you grow your following on LinkedIn, there are endless ways in which a digital twin could make your role more productive and fulfilling.