The future is here:
Are your people ready?

Leading Robotic Process Automation (RPA) vendor UiPath has commissioned Forrester Consulting to research the pandemic’s impact on the uptake of automation. The study explores how organisations are shifting their priorities and mind-sets to maximise automation’s potential and propel their companies into the workplace of the future.

The Future of Work: A Pandemic Spotlight has revealed that the global Covid-19 crisis has accelerated digital transformation initiatives and acted as a catalyst for increased automation investment. This shift is being powered by intelligent automation technologies, including RPA.

Leading Robotic Process Automation (RPA) vendor UiPath has commissioned Forrester Consulting to research the pandemic’s impact on the uptake of automation. The study explores how organisations are shifting their priorities and mind-sets to maximise automation’s potential and propel their companies into the workplace of the future.

The Future of Work: A Pandemic Spotlight has revealed that the global Covid-19 crisis has accelerated digital transformation initiatives and acted as a catalyst for increased automation investment. This shift is being powered by intelligent automation technologies, including RPA.

Key Findings

Almost half plan to invest more in RPA

48% of survey respondents expect to increase RPA spend and 5% or more over the next year. These companies are using RPA to:

Increase agility, diversity and resilience in their supply chain operations (83%)

Address extraordinary cost pressures by automating back-office and operational tasks (80%)

Support remote workforces (75%).

A people-centred approach to automation is required

With 57% of respondents saying their employees are ‘moderately’ or ‘very anxious’ about the impact of automation and the crisis on their ability to succeed in their jobs – there’s a clear need for an employee-sensitive and people-centric approach to digital transformation.

It’s time to develop employees’ digital skillsets

The findings shine a spotlight on the need for reskilling and upskilling opportunities, to ensure employees are equipped to thrive in the workplace of the future – while helping their organisations maximise the potential of automation investments.

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