1. The pandemic’s impact on offshore models
During 2020, the virus outbreak disrupted the availability and productivity of the human workforce, especially in locations where employees lack the infrastructure to work from home efficiently.
During the early weeks of the crisis, due to stay-at-home orders, some offshore teams had limited access to laptops and other resources they needed to do their jobs. Others faced privacy and data security issues that put the brakes on productivity. As a result, many Australian enterprises with an offshore presence had to scramble to ensure business continuity.
As companies sought new ways of getting work done, many recognised the valuable role that automation technologies can play in increasing operational resilience. Robotic process automation (RPA), for example, can be deployed quickly to automate key process components – taking the pressure off human workers and ensuring continuity during times of disruption.