Prior to introducing the intelligent AP solution, the Coates Hire AP team was responsible for processing around 27,000 supplier invoices every month, over and above other business-critical activities. They were managing this workload manually – monitoring emails, opening attachments, classifying documents and keying invoice data into the ERP platform.
With such a large volume of invoices to process, the team challenged with:
- Data entry errors
- Payment delays, which impacted supplier relationships
- The additional cost of hiring temp staff to assist during bottlenecks
- Burnout and poor employee retention
Pieter and his team began researching whether intelligent automation could solve these issues.
rapidMATION had the opportunity to recommend an intelligent automation approach that combines UiPath’s robotic process automation (RPA) technology with AI-powered optical character recognition (OCR) capabilities from ABBYY. Kicking off the project with a Proof of Value process, we were quickly able to showcase how user-friendly and beneficial this technology can be.
After securing executive buy-in and taking AP staff through a change management process to ensure they understood the advantages of automation from the outset, Pieter and his team worked closely with us to build a new intelligent accounts payable solution.