Chatbots & Voice Assistants

Virtual support for business users and customers

Communicate more effectively with your customers and reduce your workload with chatbots and voice assistants that provide support across multiple channels.

We can build chatbots and voice assistants to retrieve information, provide critical insights and manage routine tasks for you in real-time. With the support of these virtual assistants (be they text-based or voice-activated), you can work faster, make smarter decisions and focus on the task at hand without having to jump between multiple systems to get your work done.

 

 

Is it time to innovate your customer experience?

We can design and deploy a chatbot solution that engages naturally with your customers across multiple channels. These include your website, apps, Facebook Messenger, email and other platforms. With chatbots handling routine customer conversations, product queries, booking requests and other interactions 24/7, you can turn your customer experience into your competitive advantage.

Route complex tasks to humans

By incorporating your chatbot and/or voice assistant technology into a holistic, intelligent automation solution, you can automate routine work and escalate complex cases to humans – to increase efficiency across the board.

Make your chatbots more intelligent

We can also help you to pull in cognitive services that give your chatbot Artificial Intelligence (AI) capabilities. You could, for example, design a chatbot that is able to moderate content, make intelligent recommendations, translate text into multiple languages and much more.

Intelligent Chatbot Case Studies

Our intelligent chatbots provide smart conversational experiences and full-cycle process automation support, drawing on some of the best technologies and tools in the market. We have delivered many of these solutions for our customers ranging from client on-boarding through to HR request handling and you can read more about how our customers are using Intelligent Chatbots to take client experiences, employee satisfaction and business profitability to a new level.

 

Latest chatbot blog posts

Artificial IntelligenceBlogChatbotsIntelligent SolutionsTechnology
Power Virtual Agents: a key component of the intelligent automation landscape

Power Virtual Agents: a key component of the intelligent automation landscape

And we’re not alone. According to research and advisory firm ADAPT, smart agents and chatbots are ranked in 3rd place in the Top 10 Australian CIO Emerging Technology Priorities for 2020. This finding was revealed in a September 2019 survey of over 160 CIOs and technology leaders across Australia and the region’s largest enterprises.
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Artificial IntelligenceBlogChatbotsIntelligent SolutionsTechnology
Our intelligent chatbots in action: mini case studies

Our intelligent chatbots in action: mini case studies

Chatbots are evolving beyond predetermined question and answer interactions. By incorporating readily available AI capabilities into your chatbot, you can create an intelligent digital assistant that understands and responds in natural language; and quickly sifts through complex enterprise content (as well as external web-based content, if necessary), to provide the required insights.  
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Artificial IntelligenceBlogChatbotsIntelligent SolutionsTechnology
9 reasons to launch an intelligent chatbot

9 reasons to launch an intelligent chatbot

When chatbots are augmented with AI in combination with RPA and DPA, this creates a solid blueprint for intelligent automation where the chatbot can handle a greater range of tasks; yet also recognise when a query is too complex to solve and automatically re-direct this to the relevant human professional. The result? Skilled people and sophisticated virtual assistants work side by side to increase efficiency and improve outcomes.
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