Chatbots, Facebook Messenger
AppsForOps knew that one way to increase sales and customer loyalty was to improve customer experience.
One of the ways to improve customer experience was to be able to provide self-help tools that could quickly and easily get customer questions answered.
Chatbots are ideal self-help tools that can improve communications and a chatbot would allow AppsForOps to easily interact with their customers through stimulated conversations.
Ask Michelle is the AppsForOps customer service bot.
Ask Michelle enables you to learn more about AppsForOps and assist you in getting any questions that you may have answered.
HOW RAPIDMATION HELPED
rapidMATION built a chatbot, which is available in the Facebook Messenger platform, which allows AppsForOps to immediately respond to customer queries through automated responses or loop in AppsForOps customer success agents for live chat with customers.
You can chat with Ask Michelle here: