When we talk AI, many have the misconception that AI is going to replace people. In fact, that couldn’t be farther from the truth. AI enables people to be even better and more efficient – to provide knowledge, service and experiences that deliver like never before.
AI can be used in an almost unimaginable number of ways.
This technology can:
This helps to extend the automation cycle, so humans can focus on aspects of the process that require their unique skills.
Cognitive services also provide humans with intelligent support. A chatbot with AI capabilities can, for example, use sentiment analysis to understand the mood of a customer based on the context of an interaction, or suggest relevant product or service recommendations based on customer history. The more complex cases can be automatically routed to a human, who has the interpersonal skills and emotional intelligence to handle such situations successfully.
These are just a few examples of how AI can power truly intelligent process transformation.
As a Microsoft partner, rapidMATION leverages a wide range of Cognitive Services from Microsoft to integrate AI capabilities into your process applications.
See how we bring AI, RPA and DPA together to achieve end-to-end intelligent automation: