Android, iOS, Microsoft Outlook, Web, Windows
In a subscription economy, the barriers to customer churn are low. It has become increasingly important to nurture the customer relationship to ensure maximum mutual benefit.
Customer success managers need to actively oversee customer relationships to reduce turnover, increase existing revenue and influence new sales. To do this most effectively it is vital to have a full 360 degree view of the customer.
In today’s world, businesses generally have a variety of different systems that perform multiple functions (sales, marketing, customer support systems etc). The result is often a magnitude of data stored across different systems that often don’t talk to each other. To create a unified customer view you need to sync this data into one view that works for you and ultimately for your customer.
AppsForOps Timeline is a game changing Customer Success software platform.
Customer Success – powered by being in the know.
Next level visibility on customer activity spanning your organisation’s people, processes and systems.
Easily see the whole picture and act on what matters most.
View a timeline of all customer activity right in your Outlook inbox.
Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more.
It’s never been easier to see everything you may need on a customer to make the right decisions and act on as needed.
HOW RAPIDMATION HELPED
rapidMATION built a Microsoft Outlook Add-in, web, Android, iOS and Windows app for AppsForOps Timeline.
Check out the below video on AppsForOps Timeline: