🎙️ [Episode 19] How automation is transforming contact centres
EPISODE 19 How automation is transforming contact centres In episode 19 of our Automation Alliance podcast series, we chat to Kris Watt, Innovation and Automation Manager at RACQ, about how his organisation has adopted intelligent automation successfully in their contact centres. We also explore what it means to create an organisational culture of experimentation and […]
rapidMATION Partners with DRUID to expand its intelligent chatbot offering to bring further conversational AI capabilities
rapidMATION are thrilled to announce their recent partnership with Druid, specialists in conversational AI, to resell the DRUID Chatbot Authoring Platform. DRUID is an AI-driven, no-code chatbot authoring platform that has a robust integration with the UiPath Platform. With powerful natural language processing technology to interpret and provide information contextually, DRUID supports over 40 languages, countless internal […]
🎙️ [Episode 18] Automation is all about people
EPISODE 18 Automation is all about people In Episode 18 of our Automation Alliance Podcast Series, we chatted to Ruth Santangelo – Associate Director: Digital, Service and Automation at Optus – about her organisation’s robotic process automation (RPA) journey.At rapidMATION, we believe that automation is all about supporting and empowering people in the workplace. We […]